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YogiSource.com :: corporate :: customer service

The YogiSource.com Guarantee

Our guarantee to you is complete and unconditional!

If you are in any way dissatisfied with a product you ordered, we'll exchange it, replace it, credit your account, or refund your money for the amount of the item.

Easy Ways To Order

By phone:

  • USA Toll Free Order Line: 1-866-COM-YOGA (1-866-266-9642)
  • International Order Line: +1-617-492-9642

Order on the Internet:

   At YogiSource.com you may place secure orders 24 hours a day! This is the fastest way to get your order processed and on its way.

  1. Go to Shop at the top of any page
  2. Select the products you want to purchase
  3. Enter the quantities of item(s) you want and fill out color, etc. if needed.
  4. add the item to your cart
  5. Repeat the process until you have selected all the items for your order.
  6. Click the "checkout" button and follow the easy checkout process

Email:

   To help expedite your order, please remember that we will need:

  • Your name and the shipping recipient name if it is different.
  • Credit card information (card type, number, expiration date) or check on mail orders, billing name, address.
  • Street address for delivery.
  • Your contact information for any billing or shipping related questions.  If possible please include both email and phone contact information.  YogiSource.com never sells or distributes our customer contact information to 3rd parties.
  • Exactly what you want to order.  Please remember to specify all options such as color, size and material.

Send the above information to our email address of:

staff@yogisource.com

Fax:

Send all the information listed under email above to us via fax. 
Our USA and International Fax Number is:

(+)1-253-679-2195

Surface mail:

Send all the information listed under email above to us via via postal mail. 
Our surface mail address is:

YogiSource.com
87 Fresh Pond Parkway
Cambridge, MA 02138
USA

Customer Service

We're here to help you whether it's with your order you've just placed or if you have questions about placing one.
Write us an email at staff@YogiSource.com.

Order Status

If you are inquiring about the status of an order or delivery, you may at write us at staff@YogiSource.com. To provide the best customer service to you, please include your order number, and name on all correspondence.

How fast will I get the order? Your order was processed the same day you placed it with us. We then sent your order to shippers who ship out products via UPS or USPS in most cases. The shippers vary in how quickly they ship out these goods, but usually items are shipped in a couple of business days.

Don't be surprised if you get a partial order. That usually means that your shipment was coming from more than one location and the other items will soon follow. Contact us if that turns out not to be the case.

Guarantee & Returns

If you are not completely satisfied with any product we'll be happy to give you a refund or exchange. Just send email to staff@YogiSource.com telling us your order number and specifying the item(s) to be returned.  We'll respond to you with detailed instructions for your return.

We work with various shippers and vendors around the country. Please contact us about your return within 30 days of receiving it. All shipping charges and insurance are your responsibility unless the item was shipped to you incorrectly by our error or is somehow damaged.

Please include a note with the reason why you were dissatisfied. Put your order number on the front of the box.

Ask Our Specialists!

Send your question via e-mail to staff@YogiSource.com. They can help you with a question you may have, or in selecting appropriate catalog items (for example, figuring out which video might be best for you).

Gift Certificates?

Yoga.com does offer Gift Certificates! You can obtain gift certificates from the order form with your order. They are sent to your recipient via email in the amount you specify, with the message you want.

International Orders

We welcome orders to be delivered outside the U.S.  We ship these international orders at highly competitive rates.  International shipping is calculated at the rate of $6.51 US per pound plus a small handling charge.  The handling charge varies depending on the items ordered and their destination. 

 Wholesale Pricing

Get the best selection of products at the best prices from YogiSource.com. Whether opening a new studio or trying to keep up with growth, yoga.com will work with you to get you the products you need.

 Click here for more information.

 Shipping & Handling

Shipping costs for an order can be viewed at any time by reviewing the order. See the description of the ordering process above.

Orders will be processed the same or next business day after you place your order, pending credit card approval. We then send your order to shippers who ship out your products via UPS or USPS usually. The shippers vary in how quickly they ship out the goods, but usually items are shipped in a couple of business days.

Shipping and handling charges are for regular shipments in the U.S.A. and U.S. territories. Sometimes a shipment may require multiple vendors sending items from different locations. We charge you shipping and handling that our vendor charges us, so shipping varies in amount.

 Paper Catalogs?

We're sorry, but our store is on-line and there is no paper catalog at this time. If you'd like, we can send you a massage table catalog though. Just send us an email to let us know.

 Problems Ordering?

If you are experiencing problems with finishing an order, please make sure that you are using reasonably current versions of your Internet browser.  Older versions of some browsers have been known to cause order placing problems.

Thank you for ordering! We truly appreciate your business. We are a small and growing company of real people who care about yoga, and health.

YogiSource.com
Phone number 866-266-yoga